The Restaurant Manager assists the General Manager in operating and maintaining the restaurant to maximize profitability and customer satisfaction.
Requirements
- Responsible for managing labor costs by evaluating labor needs against projected sales during the shift.
- Responsible for monthly review of budget and P&L.
- Builds sales by promoting customer satisfaction.
- Manages costs by monitoring crew prep, production, and procedures execution.
- Tracks waste levels by using established procedures and monitoring crew position procedures.
- Communicates to General Manager or District Manager any problems in sales and profit related to shift management.
- Assists General Manager or District Manager in executing restaurant sales and profits plan as defined.
- Monitors food costs to eliminate waste and theft.
- Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
- Monitors product quality by managing crew performance and providing feedback.
- Takes service times and determines efficiency.
- Trains crew to respond promptly to customer needs.
- Trains crew in customer courtesy.
- Takes corrective action with crew to improve service times.
- Trains crew to solicit feedback to determine customer satisfaction.
- Establishes and communicates daily S.O.S. goals.
- Trains crew to maintain restaurant cleanliness during shift.
- Follows restaurant cleaning plan.
- Directs crew to correct cleaning deficiencies.
- Trains crew in new products.
- Assists General Manager in training new managers.
- Trains crew using the Crew Orientation and Training process.
- Trains new crew in initial position skills.
- Cross-trains crew as necessary for efficient coverage of positions during shifts.
- Recognizes high-performing crewmembers to General Manager or District Manager.
- Follows flowcharts to ensure crew is meeting prep and production goals.
- Monitors inventory levels to ensure product availability.
- Completes physical inventory of product as defined by the General Manager.
- Intake weekly food deliveries.
- Maintains security of cash, product and equipment during shifts.
- Follows restaurant priorities and plan established by the General Manager.
- Ensures proper execution of standards and procedures when managing shifts.
- Manages shift to Q.S.C. level of 80% or better.
- Takes appropriate action when problems are anticipated or identified.
- Follows procedures outlined in the Operations manual.
- Maintains safe working conditions in restaurant as outlined in company policies and procedures.
- Follows company policy for cash control.
- Reports accidents promptly and accurately.
- Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
- Manages shifts effectively using guidelines within 'Managing Better Shifts' or similar checklist.
- Performs administrative duties as required by the General Manager or District Manager.
- Writes crew schedule to meet plans and objectives of General Manager or District Manager.
- Complies with company standards for crew benefits if applicable.
- Follows Preventative Maintenance Program.
- Trains and monitors crew to maintain equipment.
