Shift Supervisor

Supervises operational activities as directed by General Manager or other Manager(s) during non-service hours and assists exempt management in supervision during service hours.

Requirements

• Supervise open and close activities during non-service hours
• Provide 'work direction' to crew members
• Monitor product quality and take corrective action where necessary
• Follow store cleaning plan
• Monitor positional and service line organization
• Monitor service times and determine efficiency
• Exhibit positive customer service attitude at all times
• Follow flowcharts, prep projections and 'build-to' charts
• Monitor labor usage against sales readings and recommend corrective action to General Manager where necessary
• Follow store plans as set by the unit manager
• Control food cost by minimizing waste
• Assist in training and cross-training of positional skills, as directed by the unit manager
• Follow all procedures in the Operational Procedures Manual
• Ensure time card accuracy and wage/hour compliance during non-service shift for which he/she is responsible
• Adhere to cash control and banking policies, know register procedures
• Maintain safe working conditions by following all safety and security policies and procedures
• Notify unit manager of any accident or injury
• Ensure dress policy is followed at all times
• Follow all maintenance procedures and Preventative Maintenance Schedule duties
• Use consistent and appropriate practices in carrying out supervision and 'work direction' accountabilities
• Alter the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required

Benefits

• 401(k) plan
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance