Shift Supervisor

Supervises operational activities, assists exempt management, and ensures quality customer service. Assists in training and cross-training of positional skills.

Requirements

• Supervises open and close activities
• Provides work direction to crew members
• Addresses performance problems of crew members
• Monitors product quality and takes corrective action
• Follows store cleaning plan
• Monitors positional and service line organization
• Monitors service times and determines efficiency
• Exhibits positive customer service attitude
• Follows flowcharts, prep projections and build-to charts
• Monitors labor usage against sales readings and recommends corrective action
• Follows store plans as set by the unit manager
• Controls food cost by minimizing waste
• Assists in training and cross-training of positional skills
• Follows all procedures in the Operational Procedures Manual
• Ensures time card accuracy and wage/hour compliance
• Adheres to cash control and banking policies
• Maintains safe working conditions
• Ensures dress policy is followed
• Follows all maintenance procedures and Preventative Maintenance Schedule duties
• Uses consistent and appropriate practices in carrying out supervision and work direction accountabilities