IT Support Engineer

We are seeking a seasoned Tier 2 IT Support Engineer with strong MSP experience to join our team. The right candidate will have a proven background in providing technical support across diverse client environments, with expertise in troubleshooting desktops, servers, networking, and business-critical applications.

Requirements

• Serve as a Tier 2 escalations point handling both basic and complex IT issues
• Troubleshoot and resolve problems related to desktops, applications, servers, networking, virtualization, and domain services
• Provide advanced technical support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and multifactor authentication

Benefits

• Medical, Dental, and Vision Benefits (employee premiums covered at 80-100%)
• Paid time off (plus public holidays)
• 401(k)
• Life Insurance
• Training & Development