IT Support Engineer

We are seeking a seasoned Tier 2 IT Support Engineer with strong MSP experience to join our team. The right candidate will have a proven background in providing technical support across diverse client environments, with expertise in troubleshooting desktops, servers, networking, and business-critical applications.

Requirements

• Serve as a Tier 2 escalations point handling both basic and complex IT issues
• Troubleshoot and resolve problems related to desktops, applications, servers, networking, virtualization, and domain services
• Provide advanced technical support for Microsoft 365, Active Directory, RDS/Terminal Services, Group Policy, and multifactor authentication
• Support specialized systems such as dental/medical equipment software and hardware (e.g., X-ray sensors, imaging applications)
• Troubleshoot connectivity and networking issues including firewalls, VPNs, VLANs, DNS/DHCP, and wireless infrastructure
• Take ownership of customer issues from intake through resolution, ensuring SLA compliance and customer satisfaction
• Perform root cause analysis to prevent recurring issues and improve overall service delivery
• Escalate unresolved issues appropriately to senior engineers or third-party vendors
• Document solutions clearly to contribute to shared knowledge resources

Benefits

• Medical, Dental, and Vision Benefits
• Paid time off
• Training & Development
• 401(k)
• Life Insurance
• Hybrid work environment