Senior Associate, Technical Assistance

We are seeking a mission-driven Senior Associate (Generalist) to join our Programs & Services team. In this role, you will apply systems design methods to help public child welfare agencies, states, and communities tackle complex problems—ranging from prevention and family support to permanency, transition-age youth outcomes, and workforce well-being.

Requirements

• 5–8 years of relevant experience in child welfare, human services, systems design/service design, public policy, implementation, consulting, or adjacent domains (e.g., homelessness response, behavioral health, education, juvenile justice).
• Demonstrated experience providing technical assistance or capacity-building support to public sector agencies (state, county, tribal, or city).
• Proficiency with systems design methods: discovery planning, journey mapping, service blueprinting, root cause analysis, prototyping, and iterative testing.

Benefits

• 100% employer-paid medical, dental, and vision coverage for employees; 50% for dependents.
• Access to Talkspace for confidential therapy and mental health support.
• Short-Term Disability, Life, and AD&D Insurance included.
• Optional Long-Term Disability and Supplemental Life Insurance.
• Health Care and Dependent Care FSAs available.
• 401(k) Plan for pre-tax retirement contributions.
• Work-from-home setup stipend to optimize your workspace.
• Paid Time Off
• Flexible PTO policy, plus sick leave and paid leaves of absence.
• 8 company holidays, plus three organization-wide seasonal breaks.
• Learning & Development