Spécialiste expérience client
Thorens - Executive Search SpecialistsQuebec, Canada
Posted November 5, 2025
50000 - 60000 CAD year
Full Time
About the Company
Thorens – Executive Search Specialists has over 18 years of experience supporting SMEs in Ontario and Quebec, concentrating on strategic roles in engineering, IT, executive, and professional sectors. They provide highly personalized recruitment services, acting as ambassadors for both employers and candidates to ensure fast, efficient placements that align with company culture and candidate strengths. Their human‑centered approach emphasizes deep industry knowledge and a commitment to maximizing fit, delivering top talent for positions such as vice‑presidents, directors, engineers, and IT leaders. Thorens distinguishes itself through tailored candidate‑company matching, a focus on SMEs, and a reputation for integrity and speed in the recruitment process.
Job Description
The Customer Experience Specialist provides essential support to the department's operations, handling requests related to warranties, returns, and deliveries while ensuring client satisfaction.
Requirements
- Handle warranty requests (defective parts, replacements)
- Ensure complete follow-up of customer returns, from documentation to resolution
- Coordinate the transportation of returned or replaced parts with clients and transporters
- Verify client satisfaction after interventions
- Collect client feedback to identify irritants and improve processes
- Maintain up-to-date tracking records and contribute to ongoing service improvement
- Support the team in preparing and tracking submissions
- Ensure order tracking and update files in the ERP
- Transmit logistical information (shipping, deliveries) to clients
- Collaborate with production and purchasing to plan shipments
- Respond to client requests with professionalism and speed
- Maintain proactive communication to ensure a smooth client experience
- Perform various administrative tasks (classification, reports, internal tracking)
- Support management in planning and tracking priorities
- Participate in optimizing internal tools, molds, and procedures
Benefits
- Comprehensive group insurance, including dental care and telemedicine
- Employer participation in the REER
- Stimulating and growing environment
- Collaborative and dynamic team that values skill development
