Photonics Support Engineer I

Thorlabs is a company that designs and manufactures components, instruments, and systems for advancing science through photonics. We are seeking a Photonics Support Engineer I to provide technical support to customers worldwide and work with our team to develop and provide customized solutions.

Requirements

• Provide technical support via phone, web chat & e-mail to customers worldwide.
• Interface with multiple support teams around the world to implement best practices globally.
• Reproduce setups and create technical solutions in the lab.
• Develop and provide customized solutions, assist in the design of custom products.
• Support Marketing and Sales activities by attending Tradeshows and Customer visits.
• Participate in managing the development of Thorlabs products by being part of an interactive development forum.
• Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance
• PTO package
• 401(k) plan
• Tuition reimbursement