Service Manager
Thos. R. Birnie & SonsHamilton, Ontario, Canada
Posted April 4, 2025
90000 - 110000 CAD year
Full Time
About the Company
Birnie Plumbing & Drains, a family‑owned business that has served Hamilton and the Golden Horseshoe for a century, specializes in residential plumbing and drain solutions. The company delivers reliable, high‑quality service, backed by a legacy of local expertise and a commitment to customer satisfaction. Its long‑standing reputation and hands‑on approach set it apart in a competitive market, making it a trusted partner for homeowners seeking dependable plumbing support.
Job Description
Trusted Professionals is seeking an experienced Service Manager to lead the day-to-day operations of the plumbing service department. This role involves hiring, training, coaching, and planning for the service department, ensuring high customer satisfaction, and promoting a positive team environment. The company has been serving the community for over 100 years, known for quality and customer care.
Requirements
- Hire and train team members
- Build yearly business plans
- Monitor employee performance
- Coach and train field team
- Plan field site visits
- Track customer satisfaction
- Plan operational needs
- Manage pricing
- Maintain team engagement
- Hold monthly meetings
- Implement process improvements
Benefits
- Health & dental benefits
- RRSP plan with company match
- Competitive wages
- Company supplied vehicle with take home ability
- New technology
- Culture building events
- Training and resources
- Business coach
- Access to training and resources
