Service Manager

The Service Manager is responsible for overseeing the operations of the Service Department, focusing on interaction with customers and technicians, managing field activities, and ensuring efficiency. This role requires strong leadership, customer service, and financial management skills, alongside ability to think creatively and collaboratively. The service manager will oversee all key areas within the service department.

Requirements

• Hire- Evaluate and hire individuals for both technician and service-related positions.
• Train- Manage technician training programs and new-hire orientations.
• Supervise- Conduct employee evaluations and ensure ethical conduct.
• Budget- Manage expense recovery, billing rates, capital expenses, and fiscal efficiency.
• Report- Provide data for P&L meetings and conduct job reports.
• Lead- Conduct employee evaluations and lead by example.