Ticketing Operations Specialist

Victory Live is a private equity-backed technology company aimed at maximizing distribution and yield for live event ticket inventory. This role is responsible for managing the day-to-day ticket fulfillment process, providing technical assistance, and delivering exceptional service to Partners, Travel Agents, and Customers.

Requirements

• Execute daily fulfillment processes and protocols
• Utilize primary ticketing systems to deliver tickets to buyers
• Process end-customers in the purchasing and fulfillment of ticket orders
• Apply marketplace policies to orders and handle claims protocols
• Support the concierge/travel department to source and quote inventory
• Prioritize and respond to e-mails and phone calls in a fast-paced environment
• Escalate client requests to appropriate teams or individuals when necessary
• Build sustainable, trusting relationships with our Clients through open and interactive communication

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) plan
• Paid time off
• Employee assistance program
• Professional development opportunities