Customer Support Agent
TideNew Delhi, India
Posted January 12, 2026
Full Time
About the Company
Tide is a small business banking platform that helps SMEs save time and money by offering business accounts, banking services, and administrative solutions.
Job Description
At Tide, we're looking for a Customer Support Agent to help businesses across India Operations succeed. As a key part of our team, you'll provide around-the-clock support, solving problems quickly and giving clear and honest advice to our members.
Requirements
- Excellent spoken and written English skills
- 1-4 years of experience as a customer support associate
- Understanding and experience with customer satisfaction metrics
- Ability to use industry tools like Kustomer, Zendesk, GSuite, and Jira
- Strong organisational skills
- Experience working in customer service for the finance industry
- Excellent computer skills
- Some experience working in startups
Benefits
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities
