Lead Member Insights, UK/Europe

Tide is seeking an insightful leader to champion the voice of its members and drive the content strategy that supports them. The Lead Member Insights will own the end-to-end feedback loop and manage the member-facing content team, ensuring that data-driven insights translate into product improvements and operational excellence.

Requirements

• 6+ years in Customer Experience, Analytics, or RCA focused roles
• Specific experience managing teams that drive change
• Strong background in managing customer education
• Proven ability to synthesize complex data sets into clear narratives
• Understanding of how support operations run (Zendesk, Kustomer)
• Impactful communicator with experience in challenging stakeholders with data

Benefits

• 25 days paid annual leave
• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave
• Share options