Lead Product Operations Manager

Tide is seeking a data-driven Lead Operations Manager to lead their insurance product operations team globally. The role focuses on establishing operational processes, monitoring KPIs, risk management, and problem-solving within the insurance space, particularly for UK, Indian and German SMEs. Tide is a rapidly growing company backed by major companies and offers a unique opportunity to impact the way small businesses manage their finances.

Requirements

• 5-10 years of experience in operations or consulting within the financial or insurance services sector.
• Proven track record of defining and implementing operational workstreams from scratch.
• Leadership experience in distributed teams within a specialist function.
• Commercial mindset with revenue optimization opportunities.
• Disciplined with frameworks for best operations.
• Organized and capable of delivering complex projects.
• Analytical with experience in data, Excel and SQL
• Customer-focused and team player.
• Strong stakeholder management and communication skills.
• Fluent in English (other European languages are highly valued).

Benefits

• Paid annual leave
• Extended maternity and paternity leave
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leave
• Share options