TikTok Shop - Customer Solutions Engineer, Apps and API
TikTokSeattle, Washington, United States
Posted August 21, 2025
121600 - 232645 USD year
Full Time
About the Company
TikTok is the leading destination for short-form mobile video and is committed to inspiring creativity and bringing joy.
Job Description
TikTok is seeking a Customer Solutions Engineer to improve the customer experience within its TikTok Shop platform. The role focuses on understanding the platform ecosystem, designing integration solutions for various business scenarios, and providing technical consultation to clients. This position requires a passion for content, a strong understanding of APIs, and a collaborative mindset.
Requirements
- Bachelor’s degree or above in Computer Science, Software Engineering, Information Systems, or related field.
- 3+ years of experience in technical solution design, solution engineering, or pre-sales engineering.
- Proficiency in RESTful API design and debugging, with solid understanding of data structures and system architecture.
- Experience integrating with e-commerce, ERP, OMS, PIM, or WMS systems.
- Strong business acumen with the ability to translate complex requirements into practical solutions.
- Excellent cross-functional collaboration and client communication skills.
- Fast learner with the ability to adapt to new technologies.
Benefits
- medical, dental, and vision insurance
- 401(k) savings plan
- paid parental leave
- short-term and long-term disability coverage
- life insurance
- wellbeing benefits