TikTok Shop is seeking a Regional Service Insights Program Manager to lead the Service Insights strategy and execution across SEA&JP, translating Voice of Customer/Business/Creators signals into high-impact, actionable programs that drive measurable CPO reduction and experience improvement.
Requirements
- 4+ years business experience in program management, customer insights and/or experience field
- Proven track record of leading complex, cross-functional programs independently
- Strong strategic thinking and problem structuring skills
- Strong execution capability, including translating insights into scalable solutions
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunities for professional growth and development