TikTok Shop - Regional Service Insights Program Manager

TikTok Shop is seeking a Regional Service Insights Program Manager to lead the Service Insights strategy and execution across SEA&JP, translating Voice of Customer/Business/Creators signals into high-impact, actionable programs that drive measurable CPO reduction and experience improvement.

Requirements

• 4+ years business experience in program management, customer insights and/or experience field
• Proven track record of leading complex, cross-functional programs independently
• Strong strategic thinking and problem structuring skills
• Strong execution capability, including translating insights into scalable solutions

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development