TikTok Shop - User Experience Strategy Manager (Japan Market)

We are looking for Ecommerce User Experience Strategy Managers to join our team to develop policies and optimise operations to optimise the buyer experience across their transactional journey, with a keen focus on their aftersales experience e.g. returns and refunds. As a Strategy Manager, you will run and implement projects, as well as drive operational optimisation to improve users' shopping experience.

Requirements

• Drive strategies and projects to optimise the customer experience, with a strong focus on aftersales experience.
• Define and execute a customer trust and loyalty strategy for Japan.
• Aggregate market research, customer insights, and perform data analytics to identify opportunities across various customer touchpoints to drive customer engagement and retention.
• Directly manage, including designing, implementing new and optimizing existing, customer-facing programs, ensuring they deliver tangible value and resonate with the customers.
• Collaborate with cross-functional and cross-regional teams to integrate loyalty initiatives across the customer journey and touchpoints.
• Seek out cross-project synergies (across global initiatives, regional plans and inter-dependent projects) and ensure leveraged opportunities across all project initiatives.

Benefits

• Competitive salary
• Stock options
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Diversity and inclusion