The TikTok LIVE team is focused on creating real-time interactive scenes and aims to provide unique experiences for users, facilitate direct fan interaction for authors, and generate revenue for the platform. They are seeking a User Experience Strategy Manager to initiate user support mechanisms, manage operational service projects, design actionable SOPs, and identify key roadmap improvements. This role will contribute to a global, diverse team dedicated to inspiring creativity and bringing joy.
Requirements
- Bachelor degree or above
- Over 5-years of working experience in developing user operation or customer experience strategy
- Decent data analyzing skills(eg, SQL) to develop actional roadmaps as business grows
- Rich customer experience and professional knowledge
- Familiar with various management principles and methods
- Proven ability to do crisis handling
- Proven skills in understanding users
- Creating new process SOPs and optimization of existing user support strategies
- Excellent business communication skills
- Outstanding business execution
Benefits
- Inspiring creativity
- Diverse and inclusive workplace
- Opportunity for innovation
- Global, diverse teams
