Business Tools & Process Analyst

Tipalti is searching for a Business Tools & Process Analyst to partner across Operations teams to identify opportunities for efficiency and translate them into working, scalable solutions. The role is ideal for someone who is both data-driven and eager to apply AI to real operational problems.

Requirements

• Solid experience in operations, business intelligence, or automation engineering
• Technical Proficiency: Strong expertise in SQL, BI tools (Power BI), and Excel/Sheets
• AI/Automation Expertise: Hands-on experience implementing AI or workflow automation platforms (e.g., Workato, UIPath, Gainsight automation)
• Systems Knowledge: Familiarity with CRM and CX systems like Salesforce, Zendesk, or Gainsight
• Problem Solver: You have the ability to turn raw data into insights and clear recommendations
• Builder Mindset: You are 'AI-curious' and persistent; you are comfortable failing fast and iterating until a solution works
• Communicator: Clear communicator who can make complex workflows easy for non-technical teams to understand

Benefits

• Competitive benefits
• Flexible workplace
• Career coaching
• Environment where diverse individuals can thrive and make an impact