Tixr is looking for a Client Experience Manager (CEM) to serve as the day-to-day contact for clients across Canada, ensuring they achieve their goals with our platform and services. As a CEM, you will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to provide a seamless and exceptional client experience.
Requirements
- 5+ years in client-facing roles, preferably in online ticketing, live events, or venue operations
- Experience with primary ticketing platforms, financial reporting, event building, and digital marketing
- Familiarity with third-party tools used by sports or event clients (e.g., Fevo, KORE)
- Proficiency in HubSpot, Notion, Slack, and Google Workspace
- Excellent communication, negotiation, and conflict-resolution skills
- Strong analytical thinking, problem-solving, and presentation abilities
- Commitment to professionalism, privacy, and ethical standards with PIPEDA and provincial privacy laws
- Open to feedback, adaptable, and willing to learn
- Bachelor’s degree in business, marketing, or a related field (postgraduate or certifications an asset)
- Must be a Canadian Citizen and reside in Canada
- Bilingualism (French and English) is required for supporting our Quebec-based clients
- Understanding of accessibility standards such as AODA (Ontario) is considered an advantage
Benefits
- 100% Remote-Friendly
- Flexible Vacation Policy, with a minimum of 15 days recommended per year
- Paid Canadian Statutory Holidays + Your Birthday Off
- Parental Leave Top-Up in accordance with provincial employment standards
- Professional Development/Education Stipend
- Company-Provided Equipment
- Live Event Perks and Ticket Giveaways