CEM, Canada

Tixr is looking for a Client Experience Manager (CEM) to serve as the day-to-day contact for clients across Canada, ensuring they achieve their goals with our platform and services. As a CEM, you will work closely with the Director of Accounts and Technical Solutions Managers (TSMs) to provide a seamless and exceptional client experience.

Requirements

• 5+ years in client-facing roles, preferably in online ticketing, live events, or venue operations
• Experience with primary ticketing platforms, financial reporting, event building, and digital marketing
• Familiarity with third-party tools used by sports or event clients (e.g., Fevo, KORE)
• Proficiency in HubSpot, Notion, Slack, and Google Workspace
• Excellent communication, negotiation, and conflict-resolution skills
• Strong analytical thinking, problem-solving, and presentation abilities
• Commitment to professionalism, privacy, and ethical standards with PIPEDA and provincial privacy laws
• Open to feedback, adaptable, and willing to learn
• Bachelor’s degree in business, marketing, or a related field (postgraduate or certifications an asset)
• Must be a Canadian Citizen and reside in Canada
• Bilingualism (French and English) is required for supporting our Quebec-based clients
• Understanding of accessibility standards such as AODA (Ontario) is considered an advantage

Benefits

• 100% Remote-Friendly
• Flexible Vacation Policy, with a minimum of 15 days recommended per year
• Paid Canadian Statutory Holidays + Your Birthday Off
• Parental Leave Top-Up in accordance with provincial employment standards
• Professional Development/Education Stipend
• Company-Provided Equipment
• Live Event Perks and Ticket Giveaways