Community Engagement Specialist - Korean Speaking

We are seeking a creative and data-driven Community Specialist to lead our marketing efforts and drive growth in South Korea Market. In this role, you will be a key player in building and nurturing thriving online communities for our platform through building, managing, and engaging the organization's community, acting as a liaison to foster engagement, loyalty, and brand advocacy.

Requirements

• Develop and implement engaging community strategies that align with the company and drive client conversion, engagement, loyalty, and retention.
• Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, Discord, Telegram, Kakao, Naver).
• Actively engage with clients on community platforms, including webinars and participating in client discussions.
• Respond to client questions, concerns, and feedback in a timely and professional manner.
• Foster a positive and inclusive community environment where clients feel valued and respected.
• Plan and execute community events, contests, and giveaways to drive excitement and engagement.
• Analyze community health metrics (e.g., engagement, sentiment, churn rates) to identify trends, understand user behaviour, and inform data-driven decisions.
• Leverage community data and insights to optimize community strategies and improve the client experience.
• Collaborate closely with internal teams (product, marketing, sales etc) to integrate community feedback into product roadmaps, marketing campaigns, and overall strategy.
• Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations.
• Stay up to date on industry best practices and emerging trends in community management and engagement.

Benefits

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.