Senior Product Manager, AI CSM

We are seeking a Senior Product Manager, AI CSM to define and scale the AI-powered Customer Success Manager for every Toast customer. The successful candidate will build an intelligent, proactive AI system that helps restaurants onboard successfully, adopt more of Toast’s products, improve performance, and grow over time.

Requirements

• 4+ years of product management experience
• Experience launching 0→1 products and scaling them through iteration and measurable impact
• Experience building products that leverage behavioral data, personalization, or recommendation engines
• Strong understanding of SaaS customer lifecycle metrics
• Technical fluency in ML engineers, understanding data models, experimentation frameworks, APIs, LLMs, and production AI systems

Benefits

• Competitive compensation
• Benefits programs
• Cash compensation (overtime, bonus/commissions, if eligible)
• Equity (if eligible)