Responsable support technique

TOCA Social is looking for a Technical Support Responsible to ensure the smooth operation of their unique concept, combining dining and entertainment around football. The role involves supervising a team, managing maintenance activities, and performing incident diagnosis and resolution.

Requirements

• Minimum 2 years of experience in technical support and/or maintenance
• Professional notions of English
• Solid skills in technical problem diagnosis and resolution
• Good mastery of IT/AV environments, networks (VPN, Wi-Fi, routers...), Linux and basic electrical and mechanical knowledge
• Experience in equipment maintenance and use of manual tools
• Familiar with ticketing tools, technical documentation and Office / Google suites
• Ability to provide clear support, both in writing and orally
• Organized, rigorous and able to prioritize in a dynamic environment
• Reliable, punctual, with a strong customer service sense
• Availability to work flexible hours, including evenings, weekends and public holidays

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance