Customer Sales Consultant

Customer Sales Consultant – Global Touring, responsible for delivering expert service to hundreds of thousands of explorers, selling products, managing bookings, and building relationships with trade partners and customers.

Requirements

• Actively sell all Topdeck, Back-Roads & Grasshopper Products
• Full ownership & accountability for the booking process from start to finish
• Work towards individual and team sales KPIs
• Use a consultative sales approach to identify customer needs
• Effectively manage all communication channels
• Ensure all process' & procedures are read, understood and adhered to
• Continuously Strive for a high standard of Customer Service and Customer Experience
• Actively build rapport with key agents
• Attend travel & trade shows/ EXPOS as required
• Assist with ADHOC tasks distributed by Team Leaders or Head of Customer Service

Benefits

• Generous domestic and international travel discounts
• Career development and growth opportunities
• 2 days paid leave per year for volunteer opportunities
• Birthday off
• Annual Free Trip
• Access to retail discounts and Flight Centre travel group benefits programmes
• Employee Assistance Program