Customer Success Team Lead

We're looking for a Customer Success Team Lead to join Topline Pro and help shape the future of our customer experience. This is a unique opportunity to step into a player-coach role where you'll both lead and directly contribute — guiding a small team in a call-first, high-touch environment while ensuring every customer interaction is consultative, strategic, and impactful.

Requirements

• 5+ years of customer success or customer experience background.
• 1+ years of direct people management experience.
• Proven success operating in a high-activity, phone-first environment.
• Strong data-driven mindset; comfortable analyzing metrics and coaching from data.
• Excellent communication, organization, and problem-solving skills.
• Ability to balance hands-on execution with emerging leadership responsibilities.

Benefits

• 100K salary + bonus + equity ($120K+ OTE)
• Full Medical, Dental, and Vision Health Coverage
• Computer and workspace enhancements
• 401(k) plan (non-matching)
• Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
• Company-paid Wellhub membership for fitness and wellness
• Dinner covered with Uber Eats + a stocked kitchen to keep you fueled