Head of Professional Services - US-Based

Toptal is seeking a Head of Professional Services to join a hands-on team and drive growth in their service functions. The role involves creating operational frameworks, ensuring full-scale execution, and building a world-class service line. This position requires a leader who enjoys building operational excellence and scaling solutions across technology and talent acquisition.

Requirements

• Build and own the vision, strategy, and execution plan for Toptal’s services function.
• Define the organizational structure and leadership model for the Services teams.
• Provide hands-on operational leadership, ensuring consistency and accountability.
• Establish scalable processes and systems.
• Drive a high-performance culture.
• Develop a clear understanding of client expectations and feedback.

Benefits

• Competitive salary
• Opportunities for professional development
• Work-life balance