Legal Customer Support Administrator (MUST have at least an AA degree)

We are seeking a Legal Customer Support Administrator to ensure client satisfaction through effective case management. The role requires a high level of professionalism, courtesy, and attention to detail. Qualified candidates are comfortable working with a high degree of attention to detail; experienced at problem solving; patient with clients; and extremely reliable.

Requirements

• Act as the face of the law firm, engaging with clients.
• Coordinate legal communications, including handling calls and responding to emails.
• Regularly communicate with clients to provide case reviews and update on their representation progress.
• Actively listen to client needs and identify solutions and provide reassurance to resolve client concerns.
• Analyze client files and accurately maintain sensitive client information and notate interactions.
• Act as a point of contact for resolving escalated issues.
• Maintain financial accounts by processing client adjustments as needed.
• Work closely with other departments as an advocate for the client.