Senior Manager, Product Support

We are looking for a high-impact Senior Manager, Product Support to own the operational execution of our Customer Support and Workforce Management (WFM) teams.

Requirements

• 8+ years in support leadership within SaaS or B2B environments
• Experience managing high-stakes technical escalations with strong cross-functional communication
• Track record of building performance management and QA programs that drive KPI improvement

Benefits

• Generous Time Off Program
• Health, Dental, and Vision Benefits
• Flexible Health and Wellness Plan
• Parental Leave & top up
• Employee Assistance Program
• Professional Development
• Volunteer Program
• Monthly Lunches