Design Ops SME

We’re hiring a Design Operations expert to build and scale the operational backbone of Toyota Experience Design (TxD) in London. This role will focus on improving how design teams plan, prioritize, deliver, and measure work, while maintaining high quality.

Requirements

• Experience in Design Ops operating in complex, cross-functional organisations
• Track record of improving ways of working and operational efficiency
• Strong data and reporting skills (Excel, Jira dashboards, etc)
• Comfortable working with tools like Jira, Confluence, Airtable, Figma, and AI
• Ability to manage multiple workstreams and dependencies
• Strong stakeholder management and communication skills
• Strong commercial awareness: understands cost, budget, efficiency, trade-offs, etc
• Systems thinker with a pragmatic, outcome-focused approach
• Comfortable working in ambiguity and driving clarity
• Focused on enabling teams, not controlling them

Benefits

• Opportunity to shape and scale a high-impact design function
• Work on complex, large-scale design challenges across automotive and digital
• Partner directly with senior stakeholders and influence how design operates within Toyota Connected Europe