Grooming Salon Leader

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Requirements

• Maintain regular and predictable attendance
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
• Take the initiative to support selling initiatives (TEAM): Thank the Customer, Engage with the customer and/or pet, Advise products or services, Make it Memorable
• Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
• All grooming SOP’s and salon must be audit compliant and cleanliness standards adhered to at all times
• Place monthly supply orders with the approval of SM staying within the monthly salon budget
• Assist in hiring and onboarding all new Groomers and Groom Technicians
• Communicate all daily/weekly communication to salon team and Store Manager including sales performance
• Schedule weekly meetings with SM to discuss staffing, schedules, prior week’s plan and forecast business review
• Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
• Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
• Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
• Safe Pet Handling – review grooming SOP’s annually with all current and new salon team members and retain a signed copy for records
• Always Demonstrating Professionalism and coaching professionalism amongst the salong team
• Equipment Handling and Maintenance
• Ensures the safety and well-being of animals
• Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners
• Practice Safety and Sanitization protocols
• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
• Maintains records of all pet clients to include services provided and vaccination records
• Operate computer as needed
• Recovery of store, if needed
• Ensure the safety and well-being of live animals
• Sanitize and maintain holding tanks and care for live animals as required
• Complete all documentation associated with any of the above job duties
• Enforce and follow all salon policies and procedures

Benefits

• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance