Sr Data Analyst (Retention Focus)

Analyze customer retention, repeat rate, churn, cohorts, LTV, and lifecycle KPIs. Build predictive models and automate retention reporting. Collaborate with business stakeholders to present insights and improve customer experience.

Requirements

• Conduct deep-dive analyses on retention, repeat rate, churn, cohorts, LTV, and lifecycle KPIs
• Build and maintain cohort-based and predictive models (churn prediction, LTV forecasting)
• Create Python/SQL scripts to automate recurring retention and cohort reporting
• Translate retention and lifecycle business questions into technical analyses
• Present insights clearly to non-technical stakeholders (CRM, Marketing, Growth, Finance)
• Collaborate with BI, Growth, and Lifecycle teams to define metrics and dashboards
• Proactively surface insights that improve customer experience and long-term value

Benefits

• Paid time off
• USD competitive salary