Helpdesk Support Specialist
Transaction Network ServicesKuala Lumpur, Malaysia
Posted January 21, 2026
Full Time
About the Company
TNS is a global provider of Infrastructure-as-a-Service (IaaS) solutions to the financial, communications and payments markets. Established more than 30 years ago, its extensive portfolio of innovative, value-added services supports thousands of organizations across more than 60 countries to interact efficiently, conducting mission critical processes securely and adopt new technologies flexibly. TNS’ state-of-the-art, scalable, and secure communications solutions make TNS a leader in an increasingly connected world. In 2021 TNS became a wholly owned subsidiary of Koch Equity Development LLC, the investment and acquisition arm of Koch Industries. For more information, please visit tnsi.com
Job Description
TNS is looking for a motivated and customer-oriented Helpdesk Support Specialist to join their support team, providing first line support across the TNS Accept, Connect and Orchestrate product portfolios.
Requirements
- Previous experience working in a 24/7 Operations Service Desk / technical support role
- Experience with a ticketing system for fault tracking, for example Remedy or Salesforce
- Professional working attitude with a strong ability to communicate effectively with local and remote team members and clients
- Ability to Query SQL databases
- Analytical approach to fault-finding with proven ability to follow processes, diagnose application and environmental problems
- Tenacious and inquisitive in investigating and applying corrective action
- Good personal organizational and developed time management skills
- Ability to work under pressure, individually and as part of a team
- Good personal organization skills
- Flexible approach to work and willing to work as part of a global team
- Experience working directly with customers
- Self-starter with a drive to develop own skills and knowledge
- Life-long learner with desire to attend regular training sessions and develop
