Participate in the execution of IT Service Management processes and functions, implement services, establish standards and processes, deliver configuration management database (CMDB), and report on service metrics. Manage and execute an assigned program/project, and responsible for handling the change management process and service management activities.
Requirements
- Bachelor's degree in information technology, computer science or related discipline, or equivalent experience
- Six years of technology and related management experience, including IT service management experience
- Five years of experience working with cross-functional teams and staff of all levels including managed service providers
- ITIL v3 certification, or formal training in ITIL/ITSM plus equivalent work experience
- Customer service skills with excellent written and oral communication skills
- Advanced problem-solving skills
- Interpersonal and relationship management skills to work with all levels of management
- Ability to prioritize and multi-task
- Familiarity and practical application of advanced principles of ITIL/ITSM
- Track record developing and providing SLAs and service desk deliverables
- Ability to work in a dynamic changing agile environment with tight deadlines
- Ability to enact change across an organization in the absence of a direct reporting relationship
Benefits
- Competitive Pay
- Bonus for Eligible Employees
- Benefits Package
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays)
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
