Agent u korisničkoj podršci - otvorena molba
TranscomBosnia and Herzegovina
Posted July 30, 2024
Full Time
About the Company
Transcom is a global provider of digitally‑enhanced customer experience (CX) and business process outsourcing solutions, serving more than 300 clients—including leading e‑commerce, fintech, and technology firms—across 28 countries. With a workforce of over 33,000 employees operating 90 contact centers and a robust work‑at‑home network, Transcom delivers end‑to‑end services such as customer care, sales, content moderation, back‑office support, and process automation. The company specializes in customer acquisition and retention, credit collection, legal services, market research, CRM consulting, and translation, leveraging data‑driven CX advisory and journey mapping to optimize client operations. By combining on‑shore, near‑shore, and off‑shore delivery models, Transcom helps brands elevate customer satisfaction, accelerate growth, and reduce operating costs.
Job Description
Provide high-quality customer service through various communication channels, respond to customer inquiries in a timely and professional manner, and resolve customer complaints in a fair and efficient way.
Requirements
- High school degree
- 1-2 years of experience in customer service
Benefits
- Health insurance
- Paid time off