Customer Service Representative - Fintech Sector
TranscomTunisia
Posted March 10, 2026
Full Time
About the Company
Transcom delivers digitally‑enhanced customer experience solutions to more than 300 global brands, including leading e‑commerce, fintech, and technology firms. With a workforce of over 33,000 spread across 90 contact centers and work‑at‑home networks in 28 countries, the company offers end‑to‑end services such as customer care, sales, content moderation, back‑office operations, and process automation. Transcom’s on‑, off‑, and near‑shoring model enables clients to accelerate brand growth, improve customer satisfaction, and reduce operating costs while maintaining consistent quality. By combining deep industry expertise with advanced analytics and AI‑driven workflows, Transcom helps clients transform customer journeys into measurable business outcomes.
Job Description
We’re CX fanatics, as passionate about our clients as their fans are. Now, we are looking for an English speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service.
Requirements
- C1 or native written and spoken proficiency in English
- Strong verbal and written communication and interpersonal skills, such as empathy and listening
- Ability to quickly absorb information, adapt and respond to change
- Positive attitude and willingness to provide brilliant customer experience
Benefits
- International and inclusive environment
- Continuous development through our internal learning platforms and external training
- Endless growth opportunities
- 2-3 weeks training course
- Modern and comfortable office and relaxing spaces
- Flexible work schedule
- Free taxi rides for shifts ending between 7:30PM and 11PM
- Corporate benefits and discounts