Team Leader (Onsite) Greenville, SC
TranscomGreenville, South Carolina, United States
Posted April 30, 2026
Full Time
About the Company
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.
Job Description
The Team Leader is responsible for performance management, coaching, and development of Customer Service Advisors. The role requires strong leadership skills, effective communication, and a passion for coaching excellence. The Team Leader will lead a team of Customer Service Advisors, promoting efficiency, achievement of targets, and high employee engagement and satisfaction.
Requirements
- 2-5 years of leadership experience in a contact center/BPO experience
- Direct reports of at least 10 people
- Proven track record of performance management, development of talent, and coaching effectiveness
- Dependable and consistent
- Nimble thinking, high energy, passion and persistent, resourcefulness
- Excellent communication skills including active listening, empathy, concise, and clarity
Benefits
- Position as a Transcom employee
- Paid Vacation Time
- Benefits for you and your family - Medical, Dental, Vision
- 401(k) investment options, with employer-match opportunities
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
- Career advancement
- Full gym - free to employees
