Community Experience Lead

TransPerfect Is More Than Just a Job... Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Requirements

• Plan, review and administer effective outreach campaigns, programs or events for DataForce community members and other relevant audiences
• Forecast, measure, and report the results of various engagement campaigns
• Create a systematic, process-driven approach to community engagement outreach and relationship management
• Set and continually monitor Community members expectations, while actively working to improve the Community experience
• Track issues within the DataForce community, assisting with the development of recruitment and engagement strategies for programs/projects and the coordination of events
• Perform root cause analysis for community escalations and proposing corrective actions
• Prepare material for presentations regarding Community insights for internal and external customers
• Work across various departments and functions to ensure the best satisfaction within the DataForce Community: Sales, Production, Recruitment, Tech Support, Operations, and Payments