Quality Investigator

The Quality Assurance Department is an independent, neutral branch whose goals are simple: look out for TransPerfect and TransPerfect’s clients’ best interests and promote and improve quality. The Quality Investigator is a vital role in ensuring client satisfaction and retention.

Requirements

• Investigate Corrective Action Forms to identify root cause and effective corrective and preventive actions, liaising directly with linguists and TransPerfect employees
• Decide appropriate corrective/preventive measures for vendors and employees based on performance metrics and previous issues
• Work with the Department Managers of a specific vertical to help improve the quality of work coming from their department
• Actively maintain colleagues’ awareness of QA processes, policies, procedures and knowledge by acting as a resource
• Assist Data Investigators with tracking and reporting on company-wide quality metrics