SaaS Customer Experience Consultant
TransUnionUlloa, Costa Rica
Posted March 25, 2026
Full Time
About the Company
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people. We call this Information for Good® — it’s our purpose, and what drives us every day. Contact Us Customer support: https://transu.co/60024D64I Business support: https://transu.co/60044D67G
Job Description
As a SaaS - Customer Success Consultant, you will own first line support for day-to-day operational and technical questions for our standard support customers, and provide expertise across our fraud and identity platforms and services.
Requirements
- Inspire customer confidence through timely and reliable communication and project management.
- Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery.
- Respond to customer tickets within department service level agreements.
- Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.
- Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.
- Provide operational support, for the customers under your management, for all issues related to our platforms and solutions.
- Actively seek responsibility and take pride in delivering the highest quality results and recommendations to our customers.
- Effectively integrate, motivate and build relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
