Guest Services Manager - WorldMark Portland

Travel + Leisure Co. is seeking a Guest Services Manager to oversee the daily operation of the front desk, provide superior guest service, and maintain positive customer and associate relationships.

Requirements

• Manage all aspects of the front desk operations
• Foster and maintain positive relations with owners, guests, HOA, and operational departments
• Hire, train, motivate, recognize, coach, and develop guest service associates
• Ensure compliance with quality and financial standards
• Manage guest service expectations, coordinate and verify guest reservation information, and review incoming groups
• Support audit standards and manage financial aspects of the department

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off
• Parental leave and holidays
• Wish day paid time to volunteer
• 401k with employer match
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program