Customer Service Consultant

Customer Service Consultant will interact with customers via all channels to provide excellent Customer Service, resolve issues, and recommend products/services. Key responsibilities include processing sales and customer service calls, responding to customer queries, and maintaining confidentiality.

Requirements

• Working knowledge of GDS
• Experience in the Travel industry
• Previous experience in e-commerce/online is preferable
• Fluent in English and Arabic
• Knowledge of Customer Service Principles and Practices
• Problem analysis and problem-solving
• Excellent interpersonal and listening skills
• Excellent communication skills – verbal and written
• Flexible and able to multitask
• Diligent, accurate and details-oriented
• Team player
• Self motivated and proactive with a positive approach
• Entrepreneurial mind-set

Benefits

• Part of the next fastest growing online business in Middle East
• Experience an exciting blend of a vibrant start up environment and professional operations
• Work as part of a global, highly ambitious team and fast-growing company
• Learn from some of the best entrepreneurs who have been building leading online businesses globally
• Opportunities to work in other countries and/or for a higher position within the organization
• Become part of a dynamic and highly motivated team with horizontal hierarchies
• A great working atmosphere within in an international environment
• Challenging and diversified tasks with direct responsibilities
• Become an expert in the online space
• Learn how to build an online start-up company from scratch in a truly entrepreneurial environment