Assoc. Workforce Planner

Travis Credit Union’s (TCU) Workforce Planner oversees the staffing and scheduling functions of the Contact Center optimizing schedules to support the achievement of service level standards and overall positive member experiences.

Requirements

• Creates reports and tracking on historical data and forecasting
• Analyzes Contact Center trends, call volume, call patterns, attrition rates, shrinkage patterns and resource allocation
• Builds, implements, monitors and adjusts Contact Center schedules for staffing variances

Benefits

• Competitive medical, dental, and vision insurance
• Mental health and wellness programs
• Employee performance incentive plan
• Merit-based salary increases
• 401(k) program with immediately vested employer match
• Generous holiday and vacation policies
• Exclusive TCU perks such as employee loan and credit card discounts