Customer Service Team Manager

Travix is seeking a Team Manager Customer Service to lead and optimize team performance, aiming for 20% individual productivity and enhanced Customer Satisfaction (CSAT). As a Team Manager, you will monitor and control Key Performance Indicators (KPIs), take proactive corrective actions, and ensure team and individual goals are achieved.

Requirements

• Secondary vocational education or a Bachelor's Degree in tourism Administration & Hospitality
• Minimum of 2 years experience in Customer Service, handling a team
• Experience in the aviation, travel, or hospitality industry is preferred
• Proven experience working with CRM systems and travel booking platforms (e.g., Amadeus, Sabre, or similar)
• Language proficiency minimal B2 in English
• Strong technical aptitude to navigate multiple systems
• Excellent business communication skills
• Adaptability to changing business priorities
• Availability to work on weekends, bank holidays, and some evenings/nights if required
• Professional and friendly attitude towards customers and colleagues

Benefits

• Free transportation with door to door pick up and drop facility round the clock
• Medical Insurance for Self, Spouse, Children & Parents/ Parents-in-law
• Personal Accident and Term Life Policy for employee
• World Class Facility - Cafeteria, Gym and break-out zones
• Special events such as Fruit Day, Fun Day, and social activity celebrations are organized
• Parental leave is also provided