Teamlead Customer Care
Prijsvrij Vakanties - We're hiring!'s-Hertogenbosch, Noord-Brabant, Nederland
Posted June 11, 2025
Full Time
About the Company
Prijsvrij Vakanties and D-reizen is a company that revolves around the promise of a worry-free trip for the best price.
Job Description
As a Team Lead Customer Care, you will be responsible for the daily management of one of our Customer Care teams, combining operational leadership with planning and workforce management. You will be a people-oriented leader with experience, who understands that good service starts with a well-organized team.
Requirements
- HBO work and thinking level
- Experience as a Team Lead, Supervisor, or comparable leadership role within Customer Care or a dynamic service environment
- Proven experience with workforce management, planning, or capacity management
- Stress resistance and decisiveness, even during peak hours or unexpected situations
- A strong sense of responsibility and a solution-oriented mindset
- Clear communication, accessibility, and the ability to involve people
- Flexible availability (also evenings and weekends)
- Bonus points if you have some flying hours within the travel industry!
Benefits
- Salary that matches your experience and responsibilities
- 25 vacation days (full-time) and a discount on the most beautiful trips via Prijsvrij Vakanties & D-reizen
- Reimbursement of travel expenses
- Good pension scheme
- 8% vacation pay
- Sit-stand desks
- Perfect public transport connection
- Handy bike plan
- 800 online training sessions
- Friday afternoon drinks
- Bossche Bollen when there's something to celebrate
- Monthly Prijsvrij Padel tournaments
- Exercise on the job
- Fresh fruit
- Collective discount on your health insurance
