Technical Writer, Tech Support

The Technical Writer, Tech Support role at Skyhigh Security involves creating, updating, and maintaining high-quality technical documentation to empower the Technical Support team and customers to resolve product issues effectively.

Requirements

• Write and edit customer-facing and internal technical support content
• Develop and maintain internal procedural documentation
• Ensure all documentation adheres to established style guides
• Organize and structure technical content within the Knowledge Base/Content Management System
• Work closely with Technical Support Engineers, Product Engineers, Quality Assurance, and Product Managers
• Proactively identify areas where documentation is needed
• Gather feedback from the Technical Support team and customers
• Track and analyze key performance indicators (KPIs) for documentation

Benefits

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement