Client Success Manager (Leadership Role)
TrialfactsUnited States
Posted January 30, 2026
Full Time
About the Company
Trialfacts is a company that connects patients to clinical trials, and our clients rely on us to deliver results, transparency, and confidence throughout their studies.
Job Description
As Client Success Manager, you will lead client outcomes end-to-end across active clients in the US and Australia, and work proactively with clients to drive strong outcomes, consistency, and trust.
Requirements
- Proactive Client Success Leadership
- Trusted Advisor, Not Order-Taker
- Strategic Client Mindset
- People Leadership Capability
- Impact-Based and Client-Centric Approach
- Cross-functional alignment
- Data-Driven Performance Management
- Clear, Executive-level Communication
- Quality, Reliability, and Trust
- Scalable Remote Leadership
- Proactive Issue and Risk Management
Benefits
- Competitive compensation
- Unlimited PTO
- Real flexibility
- Paid learning and growth
