Director, Information Technology Experience
TridelToronto, Ontario, Canada
Posted March 23, 2026
117500 - 142500 CAD
Full Time
About the Company
Tridel is a purpose-driven company guided by our 'Built for Life' commitment, creating socially and environmentally responsible communities and investing in innovations that promote quality, sustainability, high performance in construction, social inclusion and cohesion, and community economic development.
Job Description
Join Deltera: Building Communities, Growing Careers. As a Director, Information Technology Experience, you will play a critical leadership role in shaping, elevating, and delivering an exceptional technology experience for all employees across the Tridel Group of Companies. You will oversee the day-to-day effectiveness of our service provisions, lead Service Desk escalations, and champion a customer-first approach to IT support.
Requirements
- Bachelor’s degree in IT, Computer Science, or related field; Master’s degree preferred.
- 8–10 years of IT management experience, with at least 5 years leading service desk and network operations.
- Proven ability to develop and execute IT strategies aligned with organizational goals.
- Strong leadership experience developing high-performing teams.
- Excellent communication skills, with the ability to simplify complex technical concepts.
- Strong analytical capabilities for data-driven decisions that improve service levels and customer satisfaction.
- ITIL Foundation certification required.
- Advanced proficiency with Microsoft Cloud (Teams, Email, Power BI, Excel).
- Experience with ticketing systems, data analysis tools, and reporting frameworks.
- Nice to Have: PMP certification, Certifications with Microsoft, Cisco, Apple, or other relevant technologies.
Benefits
- Professional development opportunities
- A diverse and robust suite of benefits and perks
- Social and sustainable impact within our company and the communities we build
