Technical Support Specialist

We are seeking a Technical Support Specialist to join our AECO team. As a key engine behind our customers' operational success, you will master the intersection of finance and tech by resolving complex Payroll and Accounts Payable software challenges. You will have the unique opportunity to blend traditional financial expertise with modern Generative AI techniques, shaping a more efficient future for enterprise application support and customer reliability.

Requirements

• Proven experience in customer support with a natural talent for solving complex technical problems
• Proficiency in Google Workspace and a comfort level working with AI-powered support tools or chatbots
• Exceptional communication skills and an interpersonal mindset that puts the customer first
• Ability to work overtime as needed to meet customer demands and project deadlines

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans
• Paid Parental Leave and Employee Stock Purchase Plan
• Tax savings plans for health, dependent care and commuter expenses