Help Desk Technical Support IT

Role Overview

We are looking for a Help Desk Technician to work on specialized tasks and provide quality technology support under the direct supervision of the IS Help Desk Supervisor/Team Lead. The role is responsible for performing the complete lifecycle of end user systems, supporting help desk requests, and troubleshooting computer hardware.

What You Will Do

You will support end-users and software developers onsite, troubleshoot and repair computer hardware, and assist with organizing equipment inventory. You will also support walk-up requests for technical support and manage the lifecycle of requests to resolution.

Why It Might Be a Fit

The ideal candidate will have fluency in German, good English, and strong technical skills. They will be organized, professional, and able to work cohesively in a team environment.

Requirements

• Fluency in German
• Good English
• Bachelor's degree in information technology
• Deep knowledge of IOS, Apple products, Dell workstations, Android & Apple mobile devices, Windows 10/11, and mainstream applications
• General understanding and working knowledge of mainstream computer operating systems, hardware, and software

Benefits

• Fruit
• Beverages (coffee and tea, water, soft drinks)
• Snacks
• Gym on the first floor
• State-of-the-art technology (Google MeetKits and more)