IT Help Desk Technician

Role Overview

NewAldaya Lifescapes is seeking a reliable, service-oriented IT Help Desk Technician to provide first-level technical support to staff across the organization. The ideal candidate enjoys helping others, communicates clearly with non-technical users, and takes pride in solving problems efficiently and professionally.

What You Will Do

Serve as the first point of contact for IT help desk requests, troubleshoot and resolve common hardware, software, and connectivity issues, and provide courteous, timely, and professional customer service to all employees.

Why It Might Be a Fit

The role requires strong troubleshooting and problem-solving skills, ability to explain technical concepts in clear, non-technical language, and customer service mindset with patience and professionalism.

Requirements

• Associate’s degree in Information Technology or related field or equivalent experience
• 1–3 years of experience in an IT help desk, technical support, or similar role
• Basic knowledge of Windows operating systems and common office software
• Familiarity with Microsoft 365 environment
• Strong troubleshooting and problem-solving skills
• Ability to explain technical concepts in clear, non-technical language
• Customer service mindset with patience and professionalism
• Ability to handle confidential/medical information appropriately

Benefits

• Competitive pay
• Benefits
• Stable, meaningful role supporting community-focused services
• Opportunities to grow technical and professional skills